What should a security guard do if they are unsure how to handle a situation?

When a security guard encounters a situation they are unsure how to handle, seeking assistance from a supervisor is the most appropriate course of action. This approach is important because supervisors typically possess more experience and training, allowing them to provide guidance and direction based on company policies and protocols. They can assess the situation and make informed decisions that prioritize safety and compliance.

In addition, consulting a supervisor helps ensure that the security guard is not making decisions in isolation, which can lead to potential mistakes or ineffective responses. This collaborative approach fosters a safer environment and ensures that appropriate responses are implemented according to established procedures.

Handling a situation alone can extend the duration of an issue and might escalate the circumstances if the guard is ill-equipped to manage the matter. Ignoring the situation could allow an issue to worsen or lead to safety risks for individuals nearby. Contacting local law enforcement may be necessary in more severe situations, but it is usually advisable to seek internal guidance from a supervisor first. This ensures that all appropriate responses are considered before bringing external authorities into the situation.